Agency Management

How Important is Insurance?

Chris Burand’s  article, “How Important is Insurance,” reminds us that underinsurance, missing coverages and uninsurance plagues not only the consumer, but ultimately the agents, carriers in lost premium and errors…

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To Service or Sell – That’s the Difference to Success

As an emerging insurance agent, pointing out your customers’ various coverage needs can not only generate more income and a more committed client, but can also prevent a potential allegation…

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Your Big “I” Technical Affairs Committee Seeks Agent Input

The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues.…

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Seven Steps to a Smoother Catastrophe Claims Process

Bradley Flower, Big I member and owner of Portal Insurance in Mobile, Alabama, knows a few things about catastrophes. He developed catastrophe claims process we asked him to share for…

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Can Our Agency Cancel or Non-Renew a Client?

In recent months, this has become a hot topic: Can our agency cancel or non-renew a nightmare client?

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Insurance Premiums Versus the Total Cost of Risk

Six “costs” in addition to the premium combine to develop the insured’s true total cost of risk: 1) Deductibles or Self-Insured Retentions; 2) The cost of uninsured or self-insured losses…

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Keeping in Touch with Your Clients

Most agents pursue prospects with a passion as long as the prospect appears to be positive and amenable to working with the agency. However, most agents also forget about the…

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