Does an NSF Check Constitute Nonpayment?
An insured makes a payment by personal check on a policy that is scheduled to cancel for nonpayment. The check is received before the cancellation date and the company issues…
Agency Operations
Canceling Current Policies for Failure to Pay Premiums on Past Policies
An insured received her commercial property renewal and paid it in full. She then received a cancellation notice. According to the insurer, they failed to bill the insured three years…
“Courtesy” Calls on Cancellations of Direct-Billed Policies
After years of preaching to agencies that they should not call customers whose direct bill policies are in a “pending cancellation” state due to non-payment of premium, at least one…
Lack of Documentation on L&H Sales
Some independent contractors sell L&H insurance and split commissions with a bank-owned agency. The agency does not get a copy of any of the documentation, from application to policy. Servicing…
Disaster Planning & Recovery for Insurance Agencies
Here are the components of a Disaster Recovery Program (DRP) that was unfortunately missing in New Orleans and was woefully inadequate in the State of Louisiana. As critical as the…
FREE Disaster Plan for YOUR Agency!
Our Tennessee association has produced an outstanding new disaster plan that includes information on earthquakes, inland storm systems and flooding, fire conflagrations, transportation and industrial accidents, terrorism, and other types…
Perpetuation or Succession?
Planning for succession can be very rewarding IF you have the right people behind you. It can be downright dangerous if you don’t. The emotional rewards of passing your agency…
What to Do When an Owner Retires
If the retirement of an owner is not planned and prepared for, both the retiree and the business could find themselves in critical positions, floundering to achieve a balance from…
Have You Built a Business…or Just a Job?
Patricia Fripp, CSP, CPAE is a San Francisco-based professional speaker on the subjects of Change, Teamwork, Customer Service, Promoting Business, and Speaking Skills. She is the author of Get What…
I Died on the Way to My Next Appointment – Now What?
What the heck does my company do if I die on the way to my next appointment? As the sole owner of my company, this created a dilemma. Having just…
