Customer Service

Seven Steps to a Smoother Catastrophe Claims Process

Bradley Flower, Big I member and owner of Portal Insurance in Mobile, Alabama, knows a few things about catastrophes. He developed catastrophe claims process we asked him to share for…

Two Rows Of Pawns Coming Together And Merging On Table

Can Our Agency Cancel or Non-Renew a Client?

In recent months, this has become a hot topic: Can our agency cancel or non-renew a nightmare client?

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Insurance Premiums Versus the Total Cost of Risk

Six “costs” in addition to the premium combine to develop the insured’s true total cost of risk: 1) Deductibles or Self-Insured Retentions; 2) The cost of uninsured or self-insured losses…

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Keeping in Touch with Your Clients

Most agents pursue prospects with a passion as long as the prospect appears to be positive and amenable to working with the agency. However, most agents also forget about the…

The Wall Street Journal Looks at Various New Insurance Products

The Wall Street Journal has taken an interest in some of the new(ish) insurance products now available such as “Active Shooter” policies, Tuition Insurance, and Cyber coverage.

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Are You One of the Many or One of the Few

The title pretty much says it all. Are you a “many” agent focused on the price-based easy sell or are you among the few who understand that insurance requires a…

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Dealing with Public Adjusters

Hurricanes and other communal disasters draw public adjusters to the affected areas like sharks to the smell of blood. One public adjuster likened the influx to a pack of wolves…

Wooden houses and an easel arrow down. The fall of the real estate market. concept of value or cost decrease. low liquidity and attractiveness. cheap rent. Reduced demand and market stagnation.

Service Centers – An Update

Service centers make a lot of sense from a financial standpoint except it will take as many as five years for your clients to stop calling YOU and start calling…

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