Are You One of the Many or One of the Few
The title pretty much says it all. Are you a “many” agent focused on the price-based easy sell or are you among the few who understand that insurance requires a…
Customer Service
Dealing with Public Adjusters
Hurricanes and other communal disasters draw public adjusters to the affected areas like sharks to the smell of blood. One public adjuster likened the influx to a pack of wolves…
Service Centers – An Update
Service centers make a lot of sense from a financial standpoint except it will take as many as five years for your clients to stop calling YOU and start calling…
Purposely Getting Rid of a Customer
Life is too short to deal with customers who are unpleasant, rude or just plain mean. These individuals add nothing to your day and ultimately lower the moral of the…
Disgruntled and Gruntled Clients
Agents live and work in a wondrous world. Everyday offers opportunities, some taken, and some missed. But the most entertaining part of any agent’s day is their interactions with their…
Fast – High Quality – Cheap: You Can Have Any Two – Which Would You Choose?
If something is HIGH QUALITY AND CHEAP it will inevitably take longer to accomplish. And if something can be delivered FAST AND CHEAP, it will likely not be the quality…
I’m Shopping for a New Insurance Agent
Agents owe their clients a certain level of service, but what is that level? What should be the agent’s role? What standards of care are reasonable to properly assure an…
Holding A Client Hostage Revisited – Again
Are insurance carriers required to honor an AOR? We have discussed this question a couple times, most recently with a Point/Counterpoint article. In this re-visitation a couple reader responses to…
Keys to Writing Insurance Coverage Letters
Your insureds are not insurance experts, nor should we expect them be. In fact, many don’t like to talk or think about insurance – much less read a “coverage-heavy” letter.…
Point/Counter Point: Holding a Client Hostage
Point/Counter Point: Can an insurance carrier and its agent hold a client hostage? Short of any statutory prohibition, the answer appears to be yes. Without a law to the contrary,…
