Holding A Client Hostage Revisited – Again
Are insurance carriers required to honor an AOR? We have discussed this question a couple times, most recently with a Point/Counterpoint article. In this re-visitation a couple reader responses to…
Customer Service
Keys to Writing Insurance Coverage Letters
Your insureds are not insurance experts, nor should we expect them be. In fact, many don’t like to talk or think about insurance – much less read a “coverage-heavy” letter.…
Point/Counter Point: Holding a Client Hostage
Point/Counter Point: Can an insurance carrier and its agent hold a client hostage? Short of any statutory prohibition, the answer appears to be yes. Without a law to the contrary,…
The Psychology of Downed Trees
Following a communal catastrophe, such as a hurricane, victims go through several phases of recovery. Agents must know to expect these phases and how to prepare for them. It’s the…
Communications With Your Prospects And Customers: The Key To Selling More Insurance And Keeping Your Customers
The greatest benefit you have as an independent agent is that you are the “local” professionals – you know both insurance and the area. When you communicate with your customers…
Holding a Client Hostage
Can an insurance carrier and its agent hold a client hostage? Short of any statutory prohibition, the answer appears to be yes. Without a law to the contrary, the contractual…
Big I Advantage® Hires Professional Liability Director
ALEXANDRIA, Virginia, April 3, 2017—The Independent Insurance Agents & Brokers of America Big “I” Professional Liability Program has hired Marianna Wilson CPCU, RPLU, CPHRM, CIC, CRM, ARM, AIC, to serve…
Why Customers Buy from Independent Agents
Have you ever wondered why customers buy from independent agents? According to research, the two main reasons are claims management and remarketing.
We’re Not Happy Until You’re Not Happy
If you’re going to make a brand promise, keep it. Otherwise, you and your company may be the brunt of the punchline… We’re not happy until you’re not happy!
An Amazing Customer Service and Leadership Story
How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?
