Virtual University

Ten Ideas to Help You Obtain Customer Loyalty

What is customer loyalty? I asked a number of business people this simple question. Most agreed that customer loyalty means that the customer will come back, again and again. However,…

Circle of people interconnected by curves lines. cooperation, teamwork, training. Collaboration and cooperation, participation. Social connections, joining to solve tasks. Staff, community meeting

More on Walmart and Overstock.com

Recently, we have been contacted by a number of industry reporters with questions about our specific response to companies like Walmart and Overstock.com entering the insurance marketplace and our general…

Green plant in shape of of grow up trend at field. Business analytics and statistics. Friendly ecosystem for business and investment. Nature landscape with meadow and blue sky. Financial progress

Different Values for the Same Agency

Agents would like to have a clean and simple way of judging their estimated or exact value. When they ask me to simplify the method for valuing their agencies, I…

Some Customers Aren’t Worth Doing Business With

It’s okay for customers to be misinformed or make a mistake. However, sometimes the customer is not only “not right,” they are abusive and disrespectful toward the people who are…

Divorce in a family with children. Mom left the family and left dad with the baby.

Debunking Agency Multiple Valuations

If you have a valuation done on your agency, demand to see the actual work effort and the assumptions made by the appraiser as a part of the published appraisal.…

Does the ISO BOP Cover Undescribed Structures?

The ISO Commercial Property form, CP 00 10, requires that buildings and structures be described in order for coverage to attach. However, ISO’s Business Owner’s Policy only requires that the…

The Homeowners Policy and Sewer Backup

Homes and the personal property within them are the frequent victims of sewer backup that originates on or off the residence premises. The question is, to what extent, if any,…

Exterior view of modern apartment building offering luxury rental units in Silicon Valley; Livermore, East San Francisco bay area, California

How to Create a Customer-Centric Culture

Creating a Customer-Centric Culture. That’s a lot of words that begin in C. Well, this article is about D’s, specifically the Six D’s of Creating a Customer-Centric Culture.

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