Article

An Amazing Customer Service and Leadership Story

How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?

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Post-Flood Homeowners Questions

“We have been getting some questions from our insureds about coverage under a Homeowners Policy for exposures that developed after the recent floods. I want to put together an FAQ…

Another Look at the 7 Habits

You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

Insuring Owned Trailers Without Owned Autos

We probably get more questions about trailers than any other vehicle. Search the VU for “trailer” and you’ll see what I mean. In this article, VU faculty member Mike Edwards…

Insurance-To-Value and Undervaluation

In 2013, Marshall & Swift/Boeckh reported that 60 percent of homes were underinsured by an average of 17 percent. In addition to increased construction costs many homes are not built…

Male hand placing a Buy/Sell sign in a house made of wooden blocks and pegs in a conceptual image of real estate market. Over yellow background.

Cyber Security Issues for Insurance Agents – Securing Your Agency Wireless Router

With the continued usage of wireless technology, most independent agencies have incorporated wireless routers within their agency. Wireless routers allow computers to connect to the agency network to access information…

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Remote Work Best Practices

Workplace Flexibility and Remote Work Best Practicesby Sharon Emek, CEO & President, Work At Home Vintage Experts (WAHVE) Updated 03/11/20 Modern technology – secure remote connectivity, the Cloud, collaborative software,…

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Amazing Customer Engagement Ideas

You’ve read about the explosion of “disrupters” that are going to revolutionize the insurance industry. Most of them promise quick and easy online or smart phone app access but none…

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