AIAM

Requirements: To earn the AIAM designation, candidates attend six days of instruction, followed by a single open-book exam after all classes are taken. There is no time limit for completing the six days of study and classes may be taken in any order.

Course List:

• Module 1 – Understanding Insurance Customer Needs & Best Practices in Customer Service
• Module 2 – Master Time & Organizational Workflow
• Module 3 – Negotiating Conflict & Professional Relationships in the Insurance Agency
• Module 4 – How Not to Get in Trouble with your Mouth & The Write Stuff
• Module 5 – Regulations, Politics and Polish & Leadership is Everyone’s Job
• Module 6 – Current Ethics course & Changing Attitudes, Creating Opportunities

Maintenance: No maintenance required year to year.

We do not offer in person AIAM designation courses. All AIAM modules are now presented in a LIVE VIRTUAL format. Find upcoming course schedule and register using our online education calendar.

A single open-book exam is taken after all six courses are taken. Instructions on scheduling your final exam are included in course materials.

No refund for cancellations within 10 business days of a class. Any changes made once class is scheduled will incur a $10 processing fee. Changes made within 30 business days of the class will incur a $45 processing fee. Substitutions are permitted with prior written notification. You must complete the program in its entirety. Refunds will not be granted due to partial attendance. If you do not attend, and do not notify IIABSC 24 hours prior to the seminar, you will not be allowed to transfer your registration fee and will not receive a refund.

If you experience technical difficulties during the class and cannot complete it, IIABSC will transfer your registration fee to another AIAM Live webinar, but no refund will be issued. All cancellations and transfers must be submitted in writing.

IIABSC gladly complies with Title III of ADA.