VU Resources

Time Management for Insurance Agents

The smartest agents get a lot done, make a good living AND still have free time for family and community. Agents who are consumed by their business role tend to…

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Are You and Your Clients Ready for a Pandemic?

We’ve been hearing about it for months now, about the allegedly very real possibility of a worldwide pandemic. Is the threat for real? And, if so, what have you done…

Human Resources

This section of the VU offers tips, techniques and legal caveats that you can follow during the hiring process. Also discussed employee relations, licensing and more. Talent Recruitment and Development…

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3 Tips for Motivating Employees

It’s tough to motivate employees to consistently create the kinds of positive customer experiences that lead to customer loyalty. It’s like customer care; you can’t “mandate” motivation any more than…

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Building Better Partnerships

Unjust rewards are the #1 issue of contention in the partnership disputes I’ve witnessed. In most situations, at least one partner believes his efforts are not being duly recognized (financially…

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Optimizing Your Mailstream to Gain Customer Loyalty

Customer acquisition and retention, and high direct mail costs are pressing issues that independent insurance agents and brokers face today. In addition, new and existing players in the virtual and…

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Customer Care and Employee Care Go Hand in Hand

Creating an environment where both customers and employees want to pledge their loyalty is a function of good planning as much as good intention. As companies compete for qualified personnel…

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If It Happened Today, Are You Ready?

September 11. Some suffered direct hits, others catastrophic claims, still others market disruptions. While you may be fortunate enough to never be stricken with such massive “destruction and distress,” what…

Good Hires

I have seen a full range of hiring philosophies in insurance agencies. Some agency owners place great emphasis in various personality tests, especially when hiring producers. At the other end…

The Great Compromise

The great compromise involves working smarter rather than harder. Of course, twelve hours of working smarter is always going to pay more than ten hours of working smarter but many…

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