27 E&O Procedural Mistakes
Ask an agency principal about internal procedures and he or she inevitably will tell you, “Our procedures are proper; you won’t find any discrepancies in our operations.” Following a third-party…
Ask an agency principal about internal procedures and he or she inevitably will tell you, “Our procedures are proper; you won’t find any discrepancies in our operations.” Following a third-party…
For decades we paid producers more for new business production than for renewals. Does this make sense? Here is a better alternative.
If you’re working with small-to-mid-sized businesses (those earning between $10 million to $1 billion in revenue or employing between 26 to 1,000 people), chances are most of your clients do…
Chris Burand’s article, “How Important is Insurance,” reminds us that underinsurance, missing coverages and uninsurance plagues not only the consumer, but ultimately the agents, carriers in lost premium and errors…
When it comes to getting results, which is more helpful: consistency or intensity? What really wins? While each has its place and both are important, one matters more. Ultimately, consistency…
Our reliance on an ethical framework for decision making impacts almost everything we do as insurance agents and consultants to the industry. Yet we repeatedly witness decisions that lack an…
In today’s competitive employment arena, employee engagement is more important than ever. With increased mergers, larger agencies aggressively poach talent, often offering higher pay and better benefits. How can you…
Insurance agencies that entrust producers with client billing need strong financial controls to mitigate embezzlement risks. Embezzlement is a crime of opportunity. When employees can access funds, billing software, or…
It’s no secret that agencies that execute a Best Version Possible (BVP) plan are significantly transformed. In fact, it’s pretty obvious, based on their industry-leading results in all areas. So how do transformed…
The insurance industry is at a crossroads. A significant portion of the workforce is nearing retirement (of almost one million licensed agents and brokers, the average age is 45.9 years old, according…