VU Resources

A Must Have Book for Customer Service Inspiration

I love books! They spill out of my bookshelves and sit on my nightstands and even on my favorite chair. My favorite books though, are the ones that can be…

A spiral of stacks of books in the form of DNA and an open textbook at the top. Concept of knowledge and human development.

The 6 C’s of Successful Selling

Successful selling can be broken down into 6 key areas or character traits which in this article we will refer to as the 6 Cs. If you are new to…

Boost Your Sales and Life by Setting Goals

Goal setting does not have to be a long complicated process. As opposed to a complex list of daily, weekly, monthly, and annual goals in all the major areas of…

4 Keys to Selling More by Delivering Great Customer Service

One of the best ways to ensure you make more sales is to make sure you’re taking excellent care of your customers and one of the best ways to do…

Customer relationship management concept. wooden block with target icon linked with human icons for customer focus group. Data exchanges development and customer service.

The Adversity of a Desperate Market

Many good agencies that have worked hard, done things well, and are not grasping at straws, are still at a competitive disadvantage. The categories in which this is occurring are…

Faux Attorneys

People who know this industry and its contracts extremely well can help establish the contractual framework that includes real world knowledge of how various contracts need to work. For example,…

Personal Lines Producer Program

For years we have been struggling to identify and pay PL producers. Once you differentiate the Order-Takers from the Relationship Managers among your producers, here’s the way of rewarding them…

Problems or Roadblocks

Whether you have written plans or informal plans, a key to your plan’s success is how you face the inevitable problems or roadblocks that arise in the course of your…

Perpetuating Agencies

We often hear of agencies ‘merging’ as a form of perpetuation planning for an owner. When we analyze most of these ‘mergers’, we find that they were acquisitions in disguise…