Triage…A Backlog Reduction Program
There are many agents who choose to worry about backlogs, but not attend to them until they become crises. These are the “firefighters” among us who are too busy to…
VU Resources
Understanding Employee Personalities (Part 2 of 2)
Understanding the five basic insurance agency personality types can help an agency principal or manager hire the right person and properly motivate existing personnel, thus achieving optimum performance. The five…
Strategic Planning
If you believe that purposely and specifically planning your business efforts to assure your success is a viable way of operating your business, if you would like a larger, more…
Personnel Productivity Problems
A small agency has two support staff, one a 23 year veteran and the other a friend of that CSR’s who was hired 4 years ago. The agency owner believes…
Once and Done…The Keys to Efficiency in Agency Operations
The average productivity in insurance agencies has risen to more than $100,000 (measured in terms of revenue per employee). Yet we still encounter many agencies whose revenue per employee is…
Growing Your Agency Through Effective Staffing
Retaining your good producers and losing your bad ones increases your agency growth and profitability without any other changes needed. Adding more good producers and avoiding bad producers can add…
Understanding Employee Personalities (Part 1 of 2)
Understanding the five basic insurance agency personality types can help an agency principal or manager hire the right person and properly motivate existing personnel, thus achieving optimum performance. The five…
Practice Does, In Fact, Make Perfect
How many of us were told to keep practicing if we wanted to be good at sports, instruments, dancing, singing, golf, etc.? Whether it was our mothers, our coaches, or…
The Art of Management
The greatest problem for most agency managers lies in the area of management of employees and employee relationships. Even the most enlightened agency managers tend to take their employees for…
A Failed Plan and the Solution
Have you developed a strategic plan then hit a wall, ready to throw up your hands in defeat? What has typically happened is that you are discovering the difference between…
