VU Resources

Kid’s Car Jointly Titled with Parents

Your insured’s daughter had a car at college jointly titled to her and mom. Daughter has graduated and moved to another state with the auto which remains insured on mom’s…

Toy car on the palm of a woman's hand on pink background. Protection, insurance auto concept

When Customers Move to Direct Writing Insurers

We’ve all seen the media stories about the demise of independent agents from organizations ranging from Google to Walmart getting into the insurance industry. Likewise, even our own publications refer…

Rocket spaceship antique style, Model cartoon toy space exploration icon on yellow background, Retro fly to the moon and galaxy, 3D rendering illustration

“Pollution” Incident…BAP or CGL?

Leaked fluids from a wreck of two vehicles were not properly cleaned up by a private firm. As a result, a motorcyclist was seriously injured when he slid through the…

Car crash dangerous accident on the road. SUV car crashing beside another one on the road.

Insurance and Joint Custody of Kids

The divorce of insureds can often create problems for CSRs handling the transition of their personal lines account. However, even when a divorce is amicable, agents may be expected to…

desk work at home or at office online time manage study schedule. business education with stationery are floor lamp, smartphone, calendar, notebook and clock object colorful pastel. 3D illustration.

Ending Follow-Ups with Late-Paying and Past-Due Customers

Your agency has finally concluded that following up on late-paying and past-due customers is too big an E&O exposure and too expensive and time consuming to continue. You believe it…

Person Marking Excellent Checkbox On Customer Service Satisfaction Survey Form

The Southwest Airlines Way

If you’re never flown Southwest airlines, you are likely not familiar with their customer service approach. In this article, customer service expert Shep Hyken talks about his experience and I…

Airplane Aircraft Travel Trip

Should AI Endorsements Be Sent to Additional Insureds?

Many, if not most, certificates of insurance identify one or more parties as additional insureds. However, with several hundred non-ISO AI endorsements in the marketplace, many of these forms provide…

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