VU Resources

Plan a celebration. October 6-10 is this year’s customer service week and it’s a great time to honor the two groups of people who have the power to make your…

In one of the issues of our Customer Care Coach®, I tell the story about the first time I ever broke through a wooden board with my bare hand (think…

Agency employment contracts, particularly with producers, can prove to be critical when trying to resolve problems involving commissions, termination, account ownership, and similar disputes. The existence of such contracts can…

A Non-Compete Agreement that contains geographic wording is like a rancher telling a cowboy that if he can’t work for the rancher, he also must move to another geographic area…

Producers often work for the agency with a lot of independence. Does that make them independent contractors rather than employees? What if they’re paid as 1099 workers rather than receiving…

Citing tough economic times, an agency producer has ventured into a multi-level marketing operation and has sold energy conservation devices to several existing agency customers. The agency owner is concerned…

Warning: This article is NOT about “agency contracts,” but rather about the practice (or lack thereof) of the agency reviewing the coverage implications of contracts entered into by insureds. We’re…

Every agency should have a contract with every producer. Every contract should include a clause that governs the solicitation of accounts if the producer leaves the agency. Unfortunately, too many…

Customer Care should be part of everyone’s job description. But in every organization there are those people – the customer facing people – whose primary responsibility it is to take…

If you are looking to remain competitive (and who isn’t?), it’s more important than ever to differentiate your company from all the others. It’s critical to make sure that your…