VU Resources

Building Better Partnerships

Unjust rewards are the #1 issue of contention in the partnership disputes I’ve witnessed. In most situations, at least one partner believes his efforts are not being duly recognized (financially…

Heart and a couple in love. The concept of family problems and loss of feelings for your loved one. Consultation family psychologist. Rupture / divorce. Recovery of the old feelings

Optimizing Your Mailstream to Gain Customer Loyalty

Customer acquisition and retention, and high direct mail costs are pressing issues that independent insurance agents and brokers face today. In addition, new and existing players in the virtual and…

Circle of people interconnected by curves lines. cooperation, teamwork, training. Collaboration and cooperation, participation. Social connections, joining to solve tasks. Staff, community meeting

Customer Care and Employee Care Go Hand in Hand

Creating an environment where both customers and employees want to pledge their loyalty is a function of good planning as much as good intention. As companies compete for qualified personnel…

Excellent feedback. Customer hand pulling smiley face card over blue background

If It Happened Today, Are You Ready?

September 11. Some suffered direct hits, others catastrophic claims, still others market disruptions. While you may be fortunate enough to never be stricken with such massive “destruction and distress,” what…

Good Hires

I have seen a full range of hiring philosophies in insurance agencies. Some agency owners place great emphasis in various personality tests, especially when hiring producers. At the other end…

The Great Compromise

The great compromise involves working smarter rather than harder. Of course, twelve hours of working smarter is always going to pay more than ten hours of working smarter but many…

Top view design on blue background of Hand shaking which print screen on wooden round block with human figure for business deal and agreement concept.

NASCAR and Your Agency

NASCAR has experienced incredible growth these last five to ten years. The rapid growth of this sport though has many teams struggling, especially at the management level. Believe or not,…

11 Ways to Be a Great Boss

Working with a group recently, I asked, “Tell me the qualities of the best bosses you’ve ever had.” Since we were all seasoned enough to have experienced a few bosses…

Successful business team winner give five. Team building. Copy space for text

Work Ethic

So much about insurance agency management success has nothing to do with strategy. Success is more about execution than strategy. Success is about hard work. Success is about accountability at…

Two hands connect puzzles on a yellow background. Cooperation and teamwork in business. Collaboration people for success.

Execute!

All too often, insurance agency management fails due to poor execution: not putting the right people in the right place.  Most agencies face a consistent cadre of problems: lack of…

Business growth success achievement concept, arranging wooden block stacking as step stair or ladder for planning development leadership and customer target group concept.

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