VU Resources

Is DOC Needed if the BAP Has Symbol 1?

A commercial prospect’s CEO drives a company car. The current agent told the CEO that DOC coverage is not necessary if Symbol 1 coverage is used for liability since it…

15 Customer Service Tips for 2015

It’s 2015 so, in keeping with the new year, customer service expert Shep Hyken offers 15 customer service tips to keep in mind and in practice throughout the coming year.

A hand holding a gold customer satisfaction review star.

Drones and the ISO CGL Policy

There is increasing interest in, and use of, drones for various business activities, from real estate agents to contractors. Unfortunately, there is little, if any, coverage under most CGL and…

Did You Get a Drone for Christmas?

There is a good chance that you or someone you know got a drone aircraft for Christmas. For many, the learning curve on controlling drones can be steep. What happens…

White Drone with Photo Camera on a yellow background. 3d Rendering

The Commoditization of P&C Insurance

This article is a wake-up call from consultant Chris Burand: “The independent agency system constantly emphasizes how important agents are to clients in choosing the right coverage. While agents can…

Is It ISO or Is It Memorex Insurance Company?

Are you ever confused about whether a particular policy form is a pure ISO form, a modified version, or a proprietary insurer form? This article provides a three-test approach for…

Kids Kars…An E&O Time Bomb: Can Your Staff Handle These Types of Scenarios?

Divorced parents have joint custody of their teenage son. Dad buys a car for the kid and insures it on his own policy. The agency insures mom and dad on…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

Creating Achievable Goals and Objectives

If your staff is confused about the difference between goal setting and action planning read this clarifying article. The process should create synergy among all employees as well as achievable…

Business growth success achievement concept, arranging wooden block stacking as step stair or ladder for planning development leadership and customer target group concept.

Filters

  1. VU Resources (1918)

  1. Virtual University (1855)
  2. E&O Guardian (56)
  3. Best Practices (1)
  4. Big "I" Hires (1)
  5. E&O (1)
  6. Ask an Expert (5)

  1. Article (1806)
  2. Download (9)
  3. Webinar (6)
  4. Guide (1)
  5. Checklist (1)

  1. Agency Management (1)
    1. Agency Operations (672)
    2. E&O Audit (1)
  2. Customer Service (530)
  3. Marketing (258)
  4. Technology (1)
    1. Artificial Intelligence (1)
  5. Sales (81)
  6. Procedures (1)
    1. Sample Customer Letters (1)
  7. Human Resources (42)
  8. Certificates of Insurance (69)
  9. EO Loss Control (5)
    1. Claims Prevention (15)
    2. Claims Happen (8)
    3. Common Errors Alleged (8)
    4. Claims Advisor (5)
  10. Professional Development (21)
  11. Risk Management (10)
  12. Perpetuation (19)
  13. Hiring and Recruiting (2)
  14. Regulation (1)
  15. Professional Liability (12)
  16. Diversity & Inclusion (1)
  17. Contracts (13)
  18. Disaster Preparedness (1)
  19. Hiring (2)
  20. Compensation (6)
  21. Recruiting (1)
  22. Agency Financing (1)
  23. Employee Benefits (1)
  24. Valuation (1)

  1. Commercial Lines (4)
    1. Commercial General Liability (CGL) (5)
      1. Exclusions (37)
      2. Other CGL (31)
      3. Coverages (19)
      4. Endorsements CGL (15)
      5. Additional Insureds (11)
      6. Contractual (8)
      7. Insureds (7)
      8. Crime (7)
      9. Liability CGL (6)
      10. Conditions CGL (5)
      11. Definitions (5)
    2. Property (2)
      1. Conditions Property (36)
      2. Other Property (32)
      3. Coverages Property (17)
      4. Property Exclusions (13)
      5. Endorsements Property (9)
      6. Perils (2)
    3. Commercial Lines Auto (3)
      1. Physical Damage (13)
      2. Other (11)
      3. Endorsements (10)
      4. Garage (3)
    4. Miscellaneous Commercial Lines (64)
    5. Business Income (50)
    6. Workers Compensation (48)
    7. Liability (20)
    8. Professional Liability (15)
    9. Flood (4)
  2. Personal Lines (28)
    1. Homeowners (1)
      1. Other Homeowners (24)
      2. Condo Issues (15)
      3. Property Coverages (14)
      4. Liability Coverages (11)
      5. Property Perils (11)
      6. Exclusions Property (9)
      7. Vehicles (7)
      8. Liability Exclusions (7)
      9. Insureds Homeowners (7)
      10. Definitions Homeowners (7)
      11. Conditions Homeowners (7)
      12. Endorsements Homeowners (1)
    2. Auto (1)
      1. Liability Auto (17)
      2. Insureds Auto (14)
      3. Other Auto (14)
      4. Physical Damage Auto (14)
      5. Rental Cars (6)
      6. Endorsements Auto (3)
      7. Conditions (1)
    3. Miscellaneous Personal Lines (29)
    4. Flood Personal Lines (28)
  3. Life and Health (5)
    1. Life (13)
    2. Miscellaneous (12)
    3. Health (5)
  4. Back to Basics (27)

  1. Commercial Lines (1)
    1. Workers Compensation (52)
    2. Commercial Auto (46)
    3. Professional Liability (12)
      1. E&O (12)
    4. Cyber Liability (1)
    5. BOP (1)
  2. Personal Lines (1)
    1. Homeowners (1)
      1. Jewelry (1)
    2. Life Insurance (27)
    3. Personal Umbrella (1)
  3. Auto (69)
  4. Flood (1)
    1. Personal Flood (1)
  5. Health Insurance (1)