Your AI Customer Service Rep
Session 2, Phase 2 of Agency AI Labs
Your AI Customer Service Rep
RECORDED August 11, 2026
Somewhere in your agency right now, someone is buried in COIs, chasing down policy details, or re-reading a document for the fourth time to answer a question a client just asked. This session is about what happens when that work has a second set of hands. We’re bringing in agencies already running AI-powered service and knowledge tools — not a vendor demo, a real conversation about what got faster, what got better, and what their team does now that they’re not doing that anymore.
Christopher Gosselin
Cara
Christopher Keats
Keats Insurance Agencies
Todd Dailey
Insurance Management Group
Big I Programs
Tags
Agency Management Solutions
Disclaimer: The views and opinions expressed in connection with Agency AI Labs are those of the speakers and do not necessarily reflect the official policy or position of the Agents Council for Technology (ACT), IIABA or its subsidiaries and affiliates. The program is intended for general informational purposes only and should not be considered legal, investment or other professional advice. For specific expert advice, the services of an appropriate professional, such as an attorney or accountant, should be sought.
