Keeping a Human in the Loop Remains Crucial to Insurance Buyers As They Accept AI Tools
New Big “I” survey finds consumers embrace AI-powered service but still want the expertise and guidance of a dedicated human insurance agent.
Agency Management
Best Practices When Offering Property Ownership Guidance to Commercial Real Estate Clients
This month, our team of experts provided answers to an interesting question: What are some best practices surrounding how to name the insured on a property policy? Is it appropriate…
Launching an Independent Agency
Considerations for Independent Agency Ownership Going independent is about building a business that gives you more flexibility, more choice and more control over your future. If you’re considering the move…
After the Handshake: Protecting Deal Value in Independent Agency M&A
Protect agency value through every stage of acquisition integration
Agency-Carrier Connections – Unpacked
Agencies weigh in on what it takes for carriers to provide superior service
An Artificial Intelligence Policy Is Not an Artificial Intelligence Control System
Insurance agents should recognize that an artificial intelligence policy (AI) is only a starting point, not a complete risk-control system. Agencies need practical controls that identify where AI is used,…
When Exclusions Crash into Coverage: Assault & Battery Trends in Current Insurance Coverage Litigation
Alcohol-fueled assault and battery (A&B) claims continue to arise in bars, “gentlemen’s” clubs, hotels and habitational risks, even as violent crime declines nationally. This article examines why A&B exclusions have…
Big ‘I’ and Reagan Consulting Release 2026 Best Practices Study Update
Best Practice agencies maintain high profitability as property & casualty market softens.
Stay in Your Lane
An insurance agent accepts an attractive account despite lacking experience with that type of operation, only to face a costly dispute after a major loss reveals overlooked exposures that resulted…
Fall Line Specialty Joins ACT
The insurance AI solutions provider brings expertise in automating workflows and accelerating growth.
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