Get to Know Total CSR
Get to Know Total CSR TUESday, DEC. 9, 2025 | 1 p.m. ET Join Big “I” Blue Plus vendor partner Total CSR for a live look at how Total CSR…
Agency Management
How Important is Insurance?
Chris Burand’s article, “How Important is Insurance,” reminds us that underinsurance, missing coverages and uninsurance plagues not only the consumer, but ultimately the agents, carriers in lost premium and errors…
Introducing Virtual Assistance from Elevate Teams
Elevate Teams specializes in client-facing virtual assistants and CSRs to grow your insurance agency. The one-hour session August 1 will provide you with an overview of Elevate’s offering and how you can leverage…
2024 New Year’s Resolutions for Savvy Insurance Agents
2023 was undoubtedly the most challenging year most independent insurance agents have experienced in their careers. It will certainly be one of the costliest to insurers, and this and uncertainty…
To Service or Sell – That’s the Difference to Success
As an emerging insurance agent, pointing out your customers’ various coverage needs can not only generate more income and a more committed client, but can also prevent a potential allegation…
Your Big “I” Technical Affairs Committee Seeks Agent Input
The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues.…
Your Big “I” Technical Affairs Committee Scores Wins in 2022
The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues.…
Texting Insurance Clients – Best Practices When Texting Clients
The federal Telephone Consumer Protection Act requires insurance agents to follow best practices outlined in that legislative rule. The Big “I” Agents Council for Technology offers resources that can help…
Seven Steps to a Smoother Catastrophe Claims Process
Bradley Flower, Big I member and owner of Portal Insurance in Mobile, Alabama, knows a few things about catastrophes. He developed catastrophe claims process we asked him to share for…
Can Our Agency Cancel or Non-Renew a Client?
In recent months, this has become a hot topic: Can our agency cancel or non-renew a nightmare client?
