Get to Know Total CSR
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Agency Management
You’re a Newly Licensed Property and Casualty Insurance Agent – What Do You Do Now?
Passing your property and casualty (P&C) licensing test was one challenge, but now that you’re duly licensed, you face new challenges. What steps should you take to build a successful career and…
Back to Basics – How Thriving Insurance Organizations Manage and Retain Top Intellectual Talent
The insurance industry is at a crossroads. A significant portion of the workforce is nearing retirement (of almost one million licensed agents and brokers, the average age is 45.9 years old, according…
Big “I” Announces Leadership Changes
ALEXANDRIA, Virginia, July 13, 2017–The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) announces that Charles E. Symington Jr. will now serve as the association’s senior…
Looking for Learning in All the Wrong Places: The State of Insurance CE Today
Seen on an insurance discussion board: “I use XXXXX.com. About $35 for 21 hours credit. Takes a few hours (maybe two) to finish and is open book.” What do you…
How to Save $233 on Car Insurance and Incur a Loss Exposure of $16,000
Search the internet for “how to reduce your car insurance cost” and you should get about 58 million hits. Hundreds, if not thousands, of articles have been written about how…
How Does a New Agent Learn How to Write a New Commercial Account?
You got your start as a personal lines producer and you’re ready to make a move to commercial lines production. How do you get started? How do you “write” a…
The Commoditization of P&C Insurance
This article is a wake-up call from consultant Chris Burand: “The independent agency system constantly emphasizes how important agents are to clients in choosing the right coverage. While agents can…
Creating Achievable Goals and Objectives
If your staff is confused about the difference between goal setting and action planning read this clarifying article. The process should create synergy among all employees as well as achievable…
When It Comes to Serving Clients, Do You Lead or Follow?
This article is about leadership. When it comes to policy limits, forms and coverage, being a leader pays off for you and the client! Are you leading your clients so…
