Agency Operations

Many smaller agencies would like the market clout and economies of scale of larger agencies. Historically, about the only way to do this has been through mergers or clusters. Now…

Our father’s agencies are gone. If you wish things were like they were in the “good old days,” please remember that, along with 25% commissions, more respect and customers seeking…

Much of the call on consultants has to do with breaking through the barriers to natural growth that agencies experience at different stages of growth. Agencies find it particularly difficult…

Change is hard for all of us. It is easier, however, for those businesses that face failure and losses due to performance-related problems. Change out of weakness, while difficult to…

The last three agencies we visited had problems so similar that we decided to see just how many agents have the same experience – and the same problems. The key…

In the past year, we have averaged an “Ask an Expert” question about every other month involving agency clusters. In this article, we’ll present the questions, our faculty responses, and…

Problem solving, innovating, cost cutting or just making things easier are all reasons why many insurance agency owners wish they had a Ouija Board at their beck and call. With…

Over and over again we encounter agencies for whom claims is and entry-level position, one combined with other clerical functions or relegated to a secondary responsibility for people who have…

Sometimes when an insurer encounters financial problems (real or perceived), cut-through endorsements may be issued. A cut-through endorsement is usually attached to insurance policies of the primary carrier by both…

I constantly discover huge accounting errors, legal problems, and operational issues in agencies, all courtesy of professional advisors like CPAs and attorneys. Part of the problem is these advisors do…