Customer Service

What HIPAA Means to You and Your Clients

Increasingly, we are receiving inquiries from agents wondering about the impact of HIPAA on their operations. Well, if you thought Gramm-Leach-Bliley was a pain, in the words of Al Jolson,…

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HIPAA: Why a Privacy Rule?

Following up on her original article on HIPAA, Judi Newman provides more information about the nature and scope of HIPAA implementation that will help you better understand the compliance implications…

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HIPAA: Compliance is Not an Option!

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000…

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HIPAA HITECH Presents New Challenges for Business Associates

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000…

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HIPAA HITECH…Is Your Agency in Compliance?

Buried in the Health Information Technology section of ARRA was legislation that will forever change how your agency handles information for your employee benefits clients. Following the HIPAA Privacy and…

HIPAA Security Awareness Training

Has your agency started the implementation of security policies and procedures to meet HIPAA Security Rule requirements? What about other laws for essential security requirements? Have you developed your security…

What We Know and Don’t Know About HIPAA

Here’s what we do know about HIPAA:  _____Here’s what we don’t know about HIPAA:  ∞This article includes links to authoritative and otherwise web sites that may answer many of your…

Monitoring Phone Calls

Do you ever call customer service for a company and get a message that the call may be recorded or monitored? Most likely this is a quality control function and…

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The Credit Crisis, Accounting Standards, and Insurance Agencies

In the midst of the credit crisis and economic turmoil, some very important accounting standards are coming to the forefront.  Accounting is almost as boring as IT for most agency…

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Inaccurate Conclusions

Just because an independent agency places more business with one company rather than another does not mean anything nefarious is occurring such as unethically steering business. Even if the insurance…