Customer Service

Toxic Mold, CLUE Reports, and the FCRA

With more stringent underwriting that has resulted from a proliferation of mold and water damage claims, agents and others are facing increased demands for background reports when real estate is…

wooden figurines of a family in a house drawn with white chalk and rain from a cloud. Real estate and family insurance concept. Natural disaster protection, copy space

Furnishing MVRs…Legal But Not Permitted

When a commercial lines client requests an agency to run an MVR on a new employee in conjunction with adding him/her as a driver to the BAP, the agency may…

Circle of people interconnected by curves lines. cooperation, teamwork, training. Collaboration and cooperation, participation. Social connections, joining to solve tasks. Staff, community meeting

Credit-Savvy Agents Can Increase Their Value To Consumers

By now, most property and casualty insurance agents are aware that a majority of their customers (approximately three-fourths) actually benefit from underwriters using their credit behavior to set insurance policy…

Hand putting on a smiling wooden ball, Concept of recruiting

What HIPAA Means to You and Your Clients

Increasingly, we are receiving inquiries from agents wondering about the impact of HIPAA on their operations. Well, if you thought Gramm-Leach-Bliley was a pain, in the words of Al Jolson,…

Confused relationships of people in a couple. Misunderstanding and conflicts in the family.

HIPAA: Why a Privacy Rule?

Following up on her original article on HIPAA, Judi Newman provides more information about the nature and scope of HIPAA implementation that will help you better understand the compliance implications…

The concept of talent search or magnifying glass looking for employees, building a strong team, the concept of human resource management and management,

HIPAA: Compliance is Not an Option!

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000…

Personnel recruitment and a magnet attracts good employee leaders. Blue background.

HIPAA HITECH Presents New Challenges for Business Associates

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000…

Hand putting on a smiling wooden ball, Concept of recruiting

HIPAA HITECH…Is Your Agency in Compliance?

Buried in the Health Information Technology section of ARRA was legislation that will forever change how your agency handles information for your employee benefits clients. Following the HIPAA Privacy and…

HIPAA Security Awareness Training

Has your agency started the implementation of security policies and procedures to meet HIPAA Security Rule requirements? What about other laws for essential security requirements? Have you developed your security…

What We Know and Don’t Know About HIPAA

Here’s what we do know about HIPAA:  _____Here’s what we don’t know about HIPAA:  ∞This article includes links to authoritative and otherwise web sites that may answer many of your…