Customer Service

The owner of a beauty salon was worried. He had a large and happy clientele who willingly paid his $30/haircut fee, but noticed an obvious decline in customers when another…

Want a more positive workplace where you and your co-workers feel happy and motivated? Want to make customers happier so that their loyalty — and your profits — grow? Want…

People who are happy at work perform better and so do the people that work with them. Gallup reports that 9 out of 10 people say they are more productive…

I hate to generalize, but I am beginning to think that service givers are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms of…

This time of the year can be as hectic for insurance agencies as retailers as you prepare 1/1 renewals. Throw in the trappings and commitments of the holiday season and…

We know the value of developing long term, loyal relationships with our customers. They buy more and refer more, help us develop the next generation of products and services, and…

What can you, as a business owner, do to insure that even in the most uncertain times, you maintain and even improve your profitability? Develop better relationships with your existing…

The other day I ran across some notes I’d made for an executive of a large company that I was coaching. He was working on a speech with the goal…

Do you routinely encourage creativity on your team? Let them know they’re safe to question the norm, suggest the unusual? Do you set aside time to work on your challenges…

The holidays are coming. As I’m thinking ahead to this Thanksgiving, I’m also thinking back to holidays past and a smile crossed my face while remembering a funny occurrence a…