Ending Follow-Ups with Late-Paying and Past-Due Customers
Your agency has finally concluded that following up on late-paying and past-due customers is too big an E&O exposure and too expensive and time consuming to continue. You believe it…
Customer Service
Big “I” Responds to Google Compare Closure
ALEXANDRIA, Virginia, Feb. 23, 2016— The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) today issued the following statement from Robert Rusbuldt, Big “I” president and…
The Southwest Airlines Way
If you’re never flown Southwest airlines, you are likely not familiar with their customer service approach. In this article, customer service expert Shep Hyken talks about his experience and I…
Spread the Love
You’ve got just over a week before Valentine’s Day. Do something nice for your customers Valentine’s Day (and every day). Spread the love, spread the joy. Here is our suggestion…
Oral vs. Written Binders
Unless there is a legal requirement, is there a reason to issue a written binder on an account? We posed this question to the VU faculty and got a mixed…
Firing Customers…Dump Letters
Increasingly, agents are discovering that they have customers that they no longer want for one or more of many reasons. Maybe it’s a contractor that generates so much certificate of…
Michigan Agent is IIABA Young Agent of the Year
ALEXANDRIA, Virginia, Oct. 15, 2015 —The National Young Agents Committee (YAC) of the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) presented the Outstanding Young Agent…
Citrix Joins Agents Council for Technology
ALEXANDRIA, Virginia, Aug. 10, 2015—Citrix is the newest company partner of the Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT).
The Helper Personality: Why Service Staff Shouldn’t Sell Insurance
One of the key differences between Producers and Service Staff is the nature of their personalities. While the Producer has that sales personality, assertive but not pushy, friendly but focused,…
15 Customer Service Tips for 2015
It’s 2015 so, in keeping with the new year, customer service expert Shep Hyken offers 15 customer service tips to keep in mind and in practice throughout the coming year.
