Citrix Joins Agents Council for Technology
ALEXANDRIA, Virginia, Aug. 10, 2015—Citrix is the newest company partner of the Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT).
Customer Service
The Helper Personality: Why Service Staff Shouldn’t Sell Insurance
One of the key differences between Producers and Service Staff is the nature of their personalities. While the Producer has that sales personality, assertive but not pushy, friendly but focused,…
15 Customer Service Tips for 2015
It’s 2015 so, in keeping with the new year, customer service expert Shep Hyken offers 15 customer service tips to keep in mind and in practice throughout the coming year.
The Commoditization of P&C Insurance
This article is a wake-up call from consultant Chris Burand: “The independent agency system constantly emphasizes how important agents are to clients in choosing the right coverage. While agents can…
When It Comes to Serving Clients, Do You Lead or Follow?
This article is about leadership. When it comes to policy limits, forms and coverage, being a leader pays off for you and the client! Are you leading your clients so…
The New “Retention Dimension”
High performance agencies inevitably maintain controllable customer retention rates of 95% or more regardless of the market conditions, regardless of the insurance economy and regardless of competition. And these high…
Resolve Customer Complaints Quickly
When customers realize that a company they do business with is wasting their time by giving poor service, or forcing them to wait on the phone for customer support, they…
Finding a Market for Hard to Place Accounts
Everyone occasionally comes across those hard to place accounts. Hopefully, your first shot will be our own Big “I” Markets at www.bigimarkets.com. Other alternatives include www.insurancemarketplace.com and www.mynewmarkets.com. In this…
The Key to Customer Recovery: Stand Behind Your Product, Communicate and Follow Through
What can an insurance agency learn from a furniture company? Simplicity Sofas focuses on quality, innovation and improvement. They jump to supporting their customers and resolving issues. They communicate, keep…
Creative Problem Solving Can Lead to Amazing Customer Service
The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. If you’re a customer of Whole…
