AI, E&O and Commercial Client Risk

Session 4, Phase 3 of Agency AI Labs


AI, E&O and Commercial Client Risk

RECORDED october 27, 2026

As AI adoption accelerates, agencies face new questions about errors and omissions exposure—both in their own operations and in the businesses they insure. In this final Agency AI Labs session, we’ll explore emerging AI-related risks for commercial clients, the coverage questions agents should be asking, and how agencies can use AI responsibly without creating unnecessary E&O exposure.

We’ll also wrap up the AI Labs series with key takeaways, practical next steps, and resources to help agencies move forward with greater confidence.

Michelle Middleton

COO and Co-Founder
Fall Line Specialty

James Redeker

Vice President and Senior Underwriter
Swiss Re

Disclaimer: The views and opinions expressed in connection with Agency AI Labs are those of the speakers and do not necessarily reflect the official policy or position of the Agents Council for Technology (ACT), IIABA or its subsidiaries and affiliates. The program is intended for general informational purposes only and should not be considered legal, investment or other professional advice. For specific expert advice, the services of an appropriate professional, such as an attorney or accountant, should be sought.