Virtual University

Many agency problems arise over claims. The agent’s duty to report claims to the carrier can be one area that can generate many different scenarios and opinions. Failure to timely…

According to Insurance Thought Leadership, it costs a business seven-to-nine times more to acquire a new customer than to retain a current client. So why aren’t today’s agents focusing more…

The Oxford Language Dictionary defines a Catch 22 as “A dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions. A new West…

Are you losing clients to online insurance carriers? Do you worry that an issue of inadequate limits, coverage gaps, or payment snafus can expose your agency to an errors and…

“I’m an insurance agent, not a lawyer. Why do I need to know so much about contract law?” This is a question almost every new insurance employee asks, especially once…

As agents and broker scramble to hire, whether hiring the right fit or promoting from within, is easier if you test knowledge before making that employment offer.

According to the National Association of Insurance Commissioners (NAIC), increasing federal attention is on state departments of insurance. This report focuses on resources and regulatory activities of NAIC members. These…

The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues.…

Are your clients’ workers’ compensation claims failing to close in a timely manner? Given the injury, does it seem like the claim drags on, with no clear plan of action…

Whether you are new to using social media to increase customer engagement or want to increase new business leads, how you communicate across the multiple social media platforms is critical.…