Virtual University

E&O and the CGL Policy

The line of insurance with proportionately the highest incidence of E&O claims is CGL coverage. This is probably not surprising given the broad use of this liability coverage, the complexity…

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What Have You Done to Protect Your Agency?

Agents have many opportunities to prepare their agencies against the rising risk of a lawsuit, but three critical areas are too often over-looked: 1) determining your professional status, 2) improving…

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Customer Service

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What Is the Point of Following Good Procedures?

For many procedural changes, the risk and reward are easily measured. For example, a simple disclaimer on proposals or emails has a price of $0 so why not do it?…

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E&O Security in the 24/7 Agency (Part 6 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

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E&O Security in the 24/7 Agency (Part 4 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

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E&O Security in the 24/7 Agency (Part 1 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

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E&O Security in the 24/7 Agency (Part 7 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

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E&O Security in the 24/7 Agency (Part 8 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

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A Hint for the Wise

What a difference perspective makes! Hearing about an Error & Omission fiasco experienced by a fellow agent is one thing. Being personally called upon to sacrifice time and energy upon…

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