Virtual University

Post-Flood Homeowners Questions

“We have been getting some questions from our insureds about coverage under a Homeowners Policy for exposures that developed after the recent floods. I want to put together an FAQ…

Another Look at the 7 Habits

You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…

Insuring Owned Trailers Without Owned Autos

We probably get more questions about trailers than any other vehicle. Search the VU for “trailer” and you’ll see what I mean. In this article, VU faculty member Mike Edwards…

Insurance-To-Value and Undervaluation

In 2013, Marshall & Swift/Boeckh reported that 60 percent of homes were underinsured by an average of 17 percent. In addition to increased construction costs many homes are not built…

Amazing Customer Engagement Ideas

You’ve read about the explosion of “disrupters” that are going to revolutionize the insurance industry. Most of them promise quick and easy online or smart phone app access but none…

Hand shaking which print screen on wooden cube block in front of human icon for business deal and agreement concept.

HO Coverage for College Student Residing in an Apartment

Your insured’s 21 year old daughter is moving from a dorm to an apartment at college. She has been covered on your family HO and PUP policies but the underwriter…

Exterior view of modern apartment building offering luxury rental units in Silicon Valley; Livermore, East San Francisco bay area, California

The ‘Dumb’ Things We Do

Let’s face it, even the best and brightest of us sometimes do dumb things and often it’s with good intentions to help a customer. But the cold, hard E&O reality…

Swimming Pools…HO Coverage A or B?

We often get questions about in ground pools and whether they’re HO Coverage A or B. HO guru David Thompson explains, with photos, why this isn’t always cut and dried,…

How to End Telephone Price Shopping

Is too much of your staff’s time being spent responding to telephone requests for auto quotes? One agency getting 80 calls a day seeks a way out and the VU…

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