Virtual University

Commercial Property Agreed Value Option

The Agreed Value Option (AVO) is an alternative to coinsurance in the ISO Building and Personal Property Coverage Form (CP 00 10). Agreed Value can be used with buildings or…

Leasing a Company Car to Yourself

Most insurance agents “could write a book” about some of the choices consumers often make about their insurance protection. A prime example is the small commercial insured that has his…

Blue compact SUV car with sport and modern design parked on concrete road by the sea at sunset. Environmentally friendly technology. Business success concept.

An Amazing Customer Service and Leadership Story

How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?

Top view design on blue background of Hand shaking which print screen on wooden cube block which connection with human icon for business deal and agreement concept.

Post-Flood Homeowners Questions

“We have been getting some questions from our insureds about coverage under a Homeowners Policy for exposures that developed after the recent floods. I want to put together an FAQ…

Another Look at the 7 Habits

You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

Insuring Owned Trailers Without Owned Autos

We probably get more questions about trailers than any other vehicle. Search the VU for “trailer” and you’ll see what I mean. In this article, VU faculty member Mike Edwards…

Insurance-To-Value and Undervaluation

In 2013, Marshall & Swift/Boeckh reported that 60 percent of homes were underinsured by an average of 17 percent. In addition to increased construction costs many homes are not built…

Male hand placing a Buy/Sell sign in a house made of wooden blocks and pegs in a conceptual image of real estate market. Over yellow background.

Amazing Customer Engagement Ideas

You’ve read about the explosion of “disrupters” that are going to revolutionize the insurance industry. Most of them promise quick and easy online or smart phone app access but none…

Hand shaking which print screen on wooden cube block in front of human icon for business deal and agreement concept.

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