Article

SignOn Once

In this June 2014 ACT article, the authors Teresa Addy and Jim Rogers share more background on SignOn Once; as an industry standard, the benefits, and guidance for carrier and…

Some Customers Aren’t Worth Doing Business With

It’s okay for customers to be misinformed or make a mistake. However, sometimes the customer is not only “not right,” they are abusive and disrespectful toward the people who are…

Divorce in a family with children. Mom left the family and left dad with the baby.

Debunking Agency Multiple Valuations

If you have a valuation done on your agency, demand to see the actual work effort and the assumptions made by the appraiser as a part of the published appraisal.…

Does the ISO BOP Cover Undescribed Structures?

The ISO Commercial Property form, CP 00 10, requires that buildings and structures be described in order for coverage to attach. However, ISO’s Business Owner’s Policy only requires that the…

The Homeowners Policy and Sewer Backup

Homes and the personal property within them are the frequent victims of sewer backup that originates on or off the residence premises. The question is, to what extent, if any,…

Exterior view of modern apartment building offering luxury rental units in Silicon Valley; Livermore, East San Francisco bay area, California

How to Create a Customer-Centric Culture

Creating a Customer-Centric Culture. That’s a lot of words that begin in C. Well, this article is about D’s, specifically the Six D’s of Creating a Customer-Centric Culture.

Keeping Auto Premiums Low by Failing to Disclose Teenage Drivers

As the commodity-pricing frenzy of auto insurance intensifies, you become aware of agents who are cutting premiums by deliberately failing to disclose teenage drivers and advising prospects or insureds that…

Closeup image new car with piggy bank, key on hood isolated outside corporate building. Dealership offering credit line finance services. Lease automobile purchase financing concept. Financial success

E&O Coverage for Non-Insurance Related Agency Services

Author: Bill Wilson “Do you have specimen wording that we can provide to our insureds to implement as a company policy requiring their employees to provide certain limits of liability…

Paper contract form with a signature about to be signed on a signature field.

Squirrely Building Damage Claim

A squirrel entered a community center building that had just undergone a $2 million renovation. It either gnawed some wiring or otherwise came in contact with the electrical system, causing…

Filters

  1. Article (1846)
  2. Checklist (1)

  1. VU Resources (1811)
  2. Resources (35)

  1. Virtual University (1746)
  2. ACT (35)
  3. E&O Guardian (56)
  4. Best Practices (1)
  5. Big "I" Hires (1)
  6. E&O (2)
  7. Ask an Expert (5)

  1. Agency Management (1)
    1. Agency Operations (670)
    2. E&O Audit (1)
  2. Customer Service (529)
  3. Marketing (258)
  4. Technology (1)
    1. Artificial Intelligence (1)
  5. Sales (80)
  6. Procedures (1)
    1. Sample Customer Letters (1)
  7. Human Resources (38)
  8. Certificates of Insurance (68)
  9. EO Loss Control (5)
    1. Claims Prevention (15)
    2. Claims Happen (8)
    3. Common Errors Alleged (8)
    4. Claims Advisor (5)
  10. Professional Development (19)
  11. Risk Management (10)
  12. Perpetuation (19)
  13. Hiring and Recruiting (2)
  14. Regulation (1)
  15. Professional Liability (12)
  16. Diversity & Inclusion (1)
  17. Contracts (13)
  18. Disaster Preparedness (2)
  19. Hiring (2)
  20. Compensation (5)
  21. Recruiting (1)
  22. Agency Financing (1)
  23. Employee Benefits (1)
  24. Valuation (1)

  1. Commercial Lines (4)
    1. Commercial General Liability (CGL) (5)
      1. Exclusions (37)
      2. Other CGL (29)
      3. Coverages (19)
      4. Endorsements CGL (15)
      5. Additional Insureds (11)
      6. Contractual (8)
      7. Crime (7)
      8. Insureds (7)
      9. Liability CGL (6)
      10. Conditions CGL (5)
      11. Definitions (5)
    2. Property (2)
      1. Conditions Property (36)
      2. Other Property (31)
      3. Coverages Property (17)
      4. Property Exclusions (13)
      5. Endorsements Property (9)
      6. Perils (2)
    3. Commercial Lines Auto (3)
      1. Physical Damage (13)
      2. Other (10)
      3. Endorsements (3)
      4. Garage (3)
    4. Miscellaneous Commercial Lines (64)
    5. Business Income (49)
    6. Workers Compensation (47)
    7. Liability (20)
    8. Professional Liability (15)
    9. Flood (4)
  2. Personal Lines (28)
    1. Homeowners (1)
      1. Other Homeowners (24)
      2. Condo Issues (15)
      3. Property Coverages (15)
      4. Liability Coverages (12)
      5. Property Perils (12)
      6. Exclusions Property (9)
      7. Vehicles (7)
      8. Liability Exclusions (7)
      9. Insureds Homeowners (7)
      10. Definitions Homeowners (7)
      11. Conditions Homeowners (7)
      12. Endorsements Homeowners (1)
    2. Auto (1)
      1. Liability Auto (17)
      2. Physical Damage Auto (14)
      3. Other Auto (14)
      4. Insureds Auto (14)
      5. Rental Cars (6)
      6. Endorsements Auto (3)
      7. Conditions (1)
    3. Miscellaneous Personal Lines (29)
    4. Flood Personal Lines (28)
  3. Life and Health (5)
    1. Life (14)
    2. Miscellaneous (12)
    3. Health (5)
  4. Back to Basics (28)

  1. Commercial Lines (1)
    1. Workers Compensation (51)
    2. Commercial Auto (44)
    3. Professional Liability (16)
      1. E&O (16)
    4. Cyber Liability (1)
    5. BOP (1)
  2. Personal Lines (1)
    1. Homeowners (1)
      1. Jewelry (1)
    2. Life Insurance (28)
    3. Personal Umbrella (1)
  3. Auto (69)
  4. Flood (1)
    1. Personal Flood (1)
  5. Health Insurance (1)