When Your Customers Come Calling The Art of Exceptional Telephone Manners
Part 4 of 5: The Right Way and The Wrong WayThere’s no doubt that more business has been lost because of poor service and poor treatment than because of poor…
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Retention of Accounts
Our articles are usually focused on sales and practical techniques for producing new business. However, a critical component of the process is actually keeping what has been produced. In a…
Letters or E-mail: Which, When, and How
The responsiveness and ease of communication made possible with e-mail is changing and continues to change how and when we communicate with clients. There are times to use letters, times…
Four Ways to Motivate CSR’s A Guide to Getting Wow Performance
Mary Sandro helps companies and professionals achieve results through effective presentations, exceptional customer service, and innovative hiring techniques. She is available to speak on these topics. For more information visit…
Creative Customer Service How Far Will You Go to “Wow” a Customer?
Mary Sandro helps companies and professionals achieve results through effective presentations, exceptional customer service, and innovative hiring techniques. She is available to speak on these topics. For more information visit…
Superior Service Doesn’t Just Happen, It’s a Process
No matter what your company does, you are in the business of providing customer service. If you take a look at companies that are not doing well or have gone…
Everyone Represents Your Company
Patricia Fripp, CSP, CPAE is a San Francisco-based professional speaker on the subjects of Change, Teamwork, Customer Service, Promoting Business, and Speaking Skills. She is the author of Get What…
Keeping Up with the Vigilante Customer
Patricia Fripp, CSP, CPAE is a San Francisco-based professional speaker on the subjects of Change, Teamwork, Customer Service, Promoting Business, and Speaking Skills. She is the author of Get What…
How to Improve Customer Service
Everyone wants to improve customer service. But exactly what is “customer service” and how do you go about improving it? In this article, guest columnist and customer service expert Doug…
Customer Service Report Cards
Almost every company I deal with claims to give better service than their competition. Interestingly, if you talk to the competition, they also claim to give better service! So who…
