Mary Sandro helps companies and professionals achieve results through effective presentations, exceptional customer service, and innovative hiring techniques. She is available to speak on these topics. For more information visit…
No matter what your company does, you are in the business of providing customer service. If you take a look at companies that are not doing well or have gone…
Patricia Fripp, CSP, CPAE is a San Francisco-based professional speaker on the subjects of Change, Teamwork, Customer Service, Promoting Business, and Speaking Skills. She is the author of Get What…
Patricia Fripp, CSP, CPAE is a San Francisco-based professional speaker on the subjects of Change, Teamwork, Customer Service, Promoting Business, and Speaking Skills. She is the author of Get What…
Everyone wants to improve customer service. But exactly what is “customer service” and how do you go about improving it? In this article, guest columnist and customer service expert Doug…
Almost every company I deal with claims to give better service than their competition. Interestingly, if you talk to the competition, they also claim to give better service! So who…
It is easy to work with people you like, and it is even easier to work with people who like you. But that’s not always the case. Sooner or later,…
What makes a company successful over the long, long term? What characterizes the service relationship between companies and customers who do business together for decades, even centuries? How can your…
The problem with many businesses today is that they strive to satisfy customers. What’s wrong with that? Well, customers expect satisfaction, so satisfaction is now a basic requirement for doing…
Hallmark (the folks you trust “When you care enough to send the very best”) initiated a follow-up to a national study to examine how four variables – caring, trust, length…
