Bonus Session: How AI Search is Redefining Trust in the Insurance Buying Journey

Bonus Session, Phase 1 of Agency AI Labs


BONUS Session:
How AI Search is Redefining Trust in the Insurance Buying Journey

RECORDED June 17, 2026

AI-powered search is transforming how consumers discover and evaluate insurance agencies, elevating trust, credibility, and consistency as key drivers of visibility. Agencies that align with these signals can enhance visibility and connect more effectively with consumers.

Rich Mackoy

Insurance Search Architect
Partnerships Lead
Experience.com

Big I Programs

Agency Management Solutions

Disclaimer: The views and opinions expressed in connection with Agency AI Labs are those of the speakers and do not necessarily reflect the official policy or position of the Agents Council for Technology (ACT), IIABA or its subsidiaries and affiliates. The program is intended for general informational purposes only and should not be considered legal, investment or other professional advice. For specific expert advice, the services of an appropriate professional, such as an attorney or accountant, should be sought.