Article

Graduation: For Whom the (Insurance) Bell Tolls

As bells chime across the campus, and the familiar refrain of “Pomp and Circumstance” announces yet another graduating class, a milestone has been reached by both the graduates and their…

Piggy bank with black graduation cap, stacking book, coins on pink background. Money savings, invest in education or knowledge concept. Financial planning, bank loan for kid tuition cost. 3d rendering

The CGL and Swimming Pool “Pop-Ups”

Your insured is a pool contractor. If he damages the pool’s liner, causing a leak, does his CGL cover him? What if he needs to drain the pool for maintenance…

Broker of Record Letters and Ethics

An agent invested many hours in landing a prospect only to have the business give all of the agent’s work to another agent, along with a BOR that was accepted…

Mature indian man shaking hands with financial advisor at home. Happy smiling couple greeting broker with handshake at home. Multiethnic mid adult man and hispanic woman sealing a contract.

Should CGL and BAP Be Written in the Same Insurer?

One of the most common claim scenarios reported through the VU “Ask an Expert” service involves injury or damage arising from the loading or unloading of a vehicle or its…

Paper contract form with a signature about to be signed on a signature field.

Is DOC Needed if the BAP Has Symbol 1?

A commercial prospect’s CEO drives a company car. The current agent told the CEO that DOC coverage is not necessary if Symbol 1 coverage is used for liability since it…

15 Customer Service Tips for 2015

It’s 2015 so, in keeping with the new year, customer service expert Shep Hyken offers 15 customer service tips to keep in mind and in practice throughout the coming year.

A hand holding a gold customer satisfaction review star.

Drones and the ISO CGL Policy

There is increasing interest in, and use of, drones for various business activities, from real estate agents to contractors. Unfortunately, there is little, if any, coverage under most CGL and…

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