Agency Management

Agents Are NOT a Commodity

The cry we hear loudest from agents is that they are losing customers to cheaper alternatives. Yet watching the buying habits of these same customers, they don’t buy the cheapest…

House and red arrow down. Falling real estate prices. Reduced insurance or tax rate. Copy space for text

Cyber Liability and Data Security

Over the next several months we are going to explore how you can protect your data from a data breach and what the federal and state laws say you must…

14 Customer Service Questions to Ask for 2014

With a new year just beginning, now is the time to start questioning your customer service delivery. In this short article, customer service expert Shep Hyken presents 14 questions you…

3D cartoon Hand holding star, paying extra bonus money to employee, special gift more salary or premium payment for high performance worker concept. Gift give away and bonos. 3d rendering illustration

What’s the Value of Happiness?

Two decades of research from the fields of psychology, neuroscience and economics have finally converged, giving us a broader and more detailed picture than ever before about the power of…

Pros and cons on scales. One negative outweighs many positives. Advantages and disadvantages. Evaluating profit and losses. Plus and minus symbols on balance on a scale seesaw.

A Must Have Book for Customer Service Inspiration

I love books! They spill out of my bookshelves and sit on my nightstands and even on my favorite chair. My favorite books though, are the ones that can be…

A spiral of stacks of books in the form of DNA and an open textbook at the top. Concept of knowledge and human development.

The 6 C’s of Successful Selling

Successful selling can be broken down into 6 key areas or character traits which in this article we will refer to as the 6 Cs. If you are new to…

Shopping cart and house on a blue background. Buying and selling real estate. Copy space for text

Boost Your Sales and Life by Setting Goals

Goal setting does not have to be a long complicated process. As opposed to a complex list of daily, weekly, monthly, and annual goals in all the major areas of…

Target icon on round wood block surrounded with small wooden human figures made a crown shadow shape on blue background. Business goal and success, leadership, teamwork power and confidence concepts.

4 Keys to Selling More by Delivering Great Customer Service

One of the best ways to ensure you make more sales is to make sure you’re taking excellent care of your customers and one of the best ways to do…

Customer relationship management concept. wooden block with target icon linked with human icons for customer focus group. Data exchanges development and customer service.

Filters

Virtual University

    1. Virtual University (931)
    2. Best Practices (1)
    3. Ask an Expert (2)

    1. Agency Management (671)
      1. Agency Operations (671)
    2. Customer Service (529)
    3. Marketing (256)
    4. Technology (1)
      1. Artificial Intelligence (1)
    5. Sales (24)
    6. Procedures (62)
    7. Human Resources (38)
    8. Certificates of Insurance (45)
    9. EO Loss Control (12)
    10. Professional Development (18)
    11. Risk Management (6)
    12. Perpetuation (19)
    13. Professional Liability (1)
    14. Contracts (13)
    15. Disaster Preparedness (1)
    16. Hiring (1)
    17. Compensation (6)
    18. Recruiting (1)
    19. Agency Financing (1)
    20. Valuation (1)

    1. VU Resources (926)
    2. Posts (5)

    1. Article (916)
    2. Download (2)
    3. Webinar (5)

    1. Commercial Lines (1)
      1. Workers Compensation (1)
      2. Professional Liability (5)
        1. E&O (5)
      3. Cyber Liability (1)
    2. Personal Lines (10)
      1. Homeowners (6)
      2. Life Insurance (10)
    3. Health Insurance (1)

    1. Commercial Lines (1)
      1. Commercial General Liability (CGL) (1)
        1. Other CGL (1)
      2. Business Income (1)
      3. Professional Liability (1)
    2. Personal Lines (1)
      1. Homeowners (4)
        1. Other Homeowners (4)
      2. Miscellaneous Personal Lines (1)
    3. Life and Health (1)
      1. Life (1)
      2. Miscellaneous (9)
      3. Health (1)
    4. Back to Basics (6)