Agency Management

E&O Security in the 24/7 Agency (Part 6 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

E&O Security in the 24/7 Agency (Part 4 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

E&O Security in the 24/7 Agency (Part 1 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

E&O Security in the 24/7 Agency (Part 7 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

E&O Security in the 24/7 Agency (Part 8 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

A Hint for the Wise

What a difference perspective makes! Hearing about an Error & Omission fiasco experienced by a fellow agent is one thing. Being personally called upon to sacrifice time and energy upon…

E&O Security in the 24/7 Agency (Part 5 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

E&O Security in the 24/7 Agency (Part 2 of 8)

As the internet continues to play a bigger role in agency and company marketing and service, there is an increasing expectation by insureds of 24/7 service, particularly in the area…

Bad Customer Service: A True Story

Defining what is great customer service can be difficult. However, before we can provide, or even define, great customers service, it’s probably more important that we recognize bad customer service.…

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How Can You Improve Customer Service?

We occasionally get “Ask an Expert” questions from agency owners interested in improving the customer service skills of their CSRs, producers and others. In this short article, I’ll take a…

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