Agency Management

It’s hard to find and keep great employees. Just when you relax a bit, thinking you’re fully staffed and everyone’s happy, someone gives notice. Or perhaps an applicant you’ve offered…

Join some industry titans at the Mid-America Insurance Conference in Kansas City November 6 – 8, 2022.

While agents often refer their clients to trusted vendors such as glass and restoration companies, this linked article can highlight the dangers vendors may pose.

You’ve heard the statistics, right? Not only do we face a “silver tsunami” of retirements, now we have employee flight and a shortage of qualified applicants. According to the Society…

Agency personnel have typically taken one of three approaches to agency claims handling – a hands-off approach – “It’s between you and the insurer”; an overly involved approach, focused on…

Social inflation refers to factors unrelated to general inflation in the economy that underlie rising court awards. Although there are some who deny the existence of social inflation, the preponderance…

Agents may be asked to complete an addendum to a certificate of insurance; in fact, the agency may almost be forced to do so. Should the addendum be completed? The…

How should agents manage a COI in situations where the insured carries limits higher than those required by the contract between their client and the upper tier contractor? Should the…

Can information inadvertently left on a Certificate of Insurance limit the breadth of protection extended from the policy? The real question is, does a COI alter coverage?

COVID-related supply chain issues have dramatically increased the cost of building materials. The result, replacement cost limits on property policies may be too low for the foreseeable future. How should…