Agency Management

Bradley Flower, Big I member and owner of Portal Insurance in Mobile, Alabama, knows a few things about catastrophes. He developed catastrophe claims process we asked him to share for…

If you have placed coverage with any Bermuda-based carriers, your agency management team should monitor their financial strength.

Increasingly inclement weather, civil disobedience, electrical grid failures – all these problems can create a nightmare for insurance agents. Not only will these events impact your clients, but your agency’s…

Each year, the CRO (Chief Risk Officer) Forum, formed in the Netherlands in 2004 to advance risk management practices in the insurance industry, provides an update on emerging risks. Its…

It’s hard to find and keep great employees. Just when you relax a bit, thinking you’re fully staffed and everyone’s happy, someone gives notice. Or perhaps an applicant you’ve offered…

Join some industry titans at the Mid-America Insurance Conference in Kansas City November 6 – 8, 2022.

While agents often refer their clients to trusted vendors such as glass and restoration companies, this linked article can highlight the dangers vendors may pose.

You’ve heard the statistics, right? Not only do we face a “silver tsunami” of retirements, now we have employee flight and a shortage of qualified applicants. According to the Society…

Agency personnel have typically taken one of three approaches to agency claims handling – a hands-off approach – “It’s between you and the insurer”; an overly involved approach, focused on…

Social inflation refers to factors unrelated to general inflation in the economy that underlie rising court awards. Although there are some who deny the existence of social inflation, the preponderance…