| |  | | Here we are in a new year; and though the calendar has changed, not everything else that we wish has.
But onto even more opportunities! We collectively came through 2020 being more innovative than ever and greatly increased our momentum.
This issue contains some great insights from our members. ACT News is a platform for all ACT members to share their insights on tech challenges and solutions – If you'd like to create an article for ACT News, just let us know!
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| We know everyone has personal safety top of mind during the pandemic, even though vaccines are beginning to roll out.
ACT was scheduled to hold our spring in-person ACT Meeting with NetVU Accelerate in Denver, May 2021. NetVU has wisely decided to move their in-person Accelerate Conference out one year to 2022, still in Denver. ACT has secured a spot with NetVU to co-locate our ACT Meeting on the front end of this 2022 Accelerate conference.
This still leaves the question of what action to take for this spring, 2021. Learn More |
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| | With the ongoing shifts to digital interaction and increasing workflow-driven processing of claims, there’s an emerging trend towards increasing automation throughout the claims lifecycle. Automation is valuable – but how much automation is required, and in what situations? Understanding the type of claim, its severity, personal preferences, and other factors all play a role in any automation strategy. Carriers need to adapt their strategies to include configurations that consider a variety of business-to-human situations. Situations requiring empathy and understanding when necessary, and personalization and automation when appropriate. Any automation strategy must also include people adjusting, investigating, and processing any given claim. This article discusses different aspects of claims configuration, how carriers should define a complete claims strategy, and the tools and approaches needed to empower that strategy. Learn More |
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| | Wondering what our industry and personal lives are going to look like as we move forward? Our Oct ACT virtual Summit, Steve Anderson moderated a panel of industry thought leaders in business and interpersonal changes we will all experience as we move our industry forward. Joining Steve is Cal Durland (IVANS), George Woods (Guy Carpenter), and Jed Usich (Munich Re/Hartford Steam Boiler). Learn More |
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| | Much like the rest of the world, the commercial insurance market is digitizing, especially in the small and middle-market space. Technology is essential to the function of everyday business and society. Putting technology first, propels businesses to be fully accessible remotely, 24/7. Learn More |
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| | In our September 2020 ACT News, we provided you with results from our survey on why outdated browsers are still being used by agencies. Our survey was two-fold, as we also reached out to carriers with the same question. Learn More |
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