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Sep 22
The Underwriter “Batphone" is Now Active

The Underwriter “Batphone" is Now OnlineWhat's your superpower? Ours is our talented team. The Big “I" Markets team is striving to provide you with the best agent experience with our products and services. We have a dedicated and knowledgeable team to help you and we truly enjoy working with agents like you each day towards our mutual success.  

And while our new automated phone attendant is not exactly as cool as the famous “Batphone" Commissioner Gordon could use when Gotham was in trouble, we're excited that callers to our main helpline at (703) 647-7800 can now be quickly routed to the appropriate team member. If you prefer to dial directly, here is a directory of our new phone options.

Big “I" Markets
Option 1: Website Technical Assistance, Michael Welch, Agency Success Specialist, x5364
Option 2: Cyber Insurance, Carla McGee, Cyber Program Manager, x5495
Option 3: RLI Personal Umbrella Policy or In-home Business, April Pitz, Manager RLI & Personal Umbrella Markets, x5360
Option 4: Personal Lines
Jodie Bacote, Senior Underwriter/Standard Market/x5411
DeAnne Biscoe, Standard Market Underwriter/x5374
Aysha Jordan, Senior Underwriter/Affluent Market/x5382
Yolanda Smith, Senior Underwriter/Standard Market/x5433
Chrystal Washington, Affluent Market Underwriter/x5368
Nancy Doherty, Personal Lines Director/x5389 New Business Affluent Customer Service
Option 5: Commercial Lines
Claire McCormack for Habitational and Small Commercial, x5415
Gwen Lombardi for Commercial Auto and Small Commercial, x5469
All others  Michael Welch, Agency Success Specialist, x5364
Option 6: All Other Products, Michael Welch, Agency Success Specialist, x5364

A complete and thorough application and details of the risk being presented are appreciated. Don't hesitate to reach our with your questions at

In the meantime, please log in to to review our offerings and dive into quoting!
​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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