Agency Management

Fair Owners’ Compensation

Agency owner compensation should be based on productivity and management responsibilities. Equal pay is not a requirement among agency owners.

Piggy bank and small wooden house at back concept of savings. Save money to buy , loan , rent the house.

Post-Disaster Readiness: The Psychology of Downed Trees

Following a horrific natural disaster, agents must plan on receiving calls from angry insureds. Knowing the angry calls are coming is the first step toward managing them. Storm victims need…

hand holding glass globe ball with tree growing and green nature blur background. eco concept

3 Sales Measurements Every Agent Must Understand

If it’s not measured, it can’t be managed. Every agent and agency must be able to measure specific sales ratios to effectively plan for the future. Two commonly measured ratios…

Rising car prices. On a black background, there is a model car with a yellow arrow pointing upwards. Around the coin. The concept of the growth of the transport market and car prices

Service Centers – An Update

Service centers make a lot of sense from a financial standpoint except it will take as many as five years for your clients to stop calling YOU and start calling…

Purposely Getting Rid of a Customer

Life is too short to deal with customers who are unpleasant, rude or just plain mean. These individuals add nothing to your day and ultimately lower the moral of the…

Personnel recruitment and a magnet attracts good employee leaders. Blue background.

Agency Resource – Downloadable ‘Agency-Customer eDelivery Agreement’ Template

ACT has worked with the Big ‘I’ national general counsel to create an ‘Electronic Delivery Consent Form’ template agencies can download and use. This was initially developed to cover when…

Online correspondence concept. Top view of young lady pressing READ button on cellphone with incoming email, orange background. Unrecognizable woman getting electronic letter

IIABA/ACT ‘Agency Website Privacy Policy’

Did you know that Gramm-Leach-Bliley NY DFS and NAIC regulations require small businesses (i.e., agencies) to have a Privacy Policy listed on your agency website? The Big ‘I’ and ACT…

Property investment, home loan, reverse mortgage, Business and financial, Saving money concept. Plant growth on stack of coins with a small house model on wood table.

Disgruntled and Gruntled Clients

Agents live and work in a wondrous world. Everyday offers opportunities, some taken, and some missed. But the most entertaining part of any agent’s day is their interactions with their…

Tired stressed business woman using a laptop

3 Questions That Measure Your Professionalism

About the time you become satisfied with your knowledge level, figuring you know all there is to know, you become a danger to yourself and everyone else. For example, the…

A crowd of wooden figures Gripped by measuring tape. Information statistics, measurement of the number, trends of population growth. Social Sciences. Promotion of ideas for weight loss, lifestyle

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Agency Management

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