The lifeblood of the independent insurance agency is the producer, responsible for developing new business and expanding relationships with existing customers. Most agency principals know that the terms “agent" and “producer" are often used interchangeably in the industry, but a true producer is hard to find and someone you want to keep focused on the task of selling.
Although servicing existing business is crucial to long-term success, keeping the sales funnel full sometimes suffers at the hand of continual service requests. How does an agency keep both of these critical business functions in balance?
The Big “I" Call Answering Center (CAC) from Insure Response LLC is fast becoming the answer to this question for many agencies. Insure Response has two call centers in the U.S. with insurance trained and licensed customer service representatives who can take calls 24/7, 365 days a year, and handle a wide variety of service requests including:
• Basic answering services
• Payment and billing inquiries
• Posting payments
• Sending certificates of insurance
• Processing endorsements
You define the scope of service that Insure Response delivers for your agency, so you control how to integrate the services into your agency's way of doing business. All calls are answered with a branded greeting and recorded, with call notes being logged in the Insure Response system and in your agency management system if desired. Insure Response also carries its own errors & omissions and cyber liability coverage.
Big “I" members receive $200 off their one-time set-up fee and nearly 40% off recurring monthly fees. Find out more by visiting Insure Response online or emailing Insure Response and identify yourself as a Big “I" member.