2016 Agency Universe Study – Technology Summary
The 2016 Agency Universe Study – also known as the ‘AUS’ – was recently released as a collaboration between the Big ‘I’ and leading independent agency companies. This biennial study…
Agency Management
Website Privacy Statements
Do you know why that Privacy Notice is on your website? Or are you one of many that haven’t taken the time to even put one there? Would you be…
Big “I” and Future One Release 2016 Agency Universe Findings
ALEXANDRIA, Virginia, Oct. 26, 2016—The number of independent insurance agencies has remained stable, and the system as a whole is dynamic as business conditions continue to improve and embrace technology,…
Practicing the 7 Habits in Insurance Agencies – Habit #4
While Covey’s first three habits, Be Proactive, Begin with the End in Mind, and Putting First Things First were private concerns to the individual, his next three habits are public…
An Amazing Customer Service and Leadership Story
How far will you go to provide superior customer service? Would you invest hours learning basic American Sign Language so a single customer will have a better experience?
Big “I” Releases 2016 Best Practices Study Report and Agencies
ALEXANDRIA, Virginia, Oct. 4, 2016 –The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) has released its 2016 Best Practices Study (BPS) benchmarking analysis which found…
Another Look at the 7 Habits
You “recharge” phones and other electronics, don’t you? Every once in a while you need to “recharge” your own motivation and lifestyle…
Agents Council for Technology Releases “Carrier Bridging Best Practices” Recommendations
ALEXANDRIA, Virginia, Sept. 6, 2016—The Agents Council for Technology (ACT) Small Commercial Rating work group has released “Carrier Bridging Best Practices” recommendations. This project’s intention is to assist with increased…
Amazing Customer Engagement Ideas
You’ve read about the explosion of “disrupters” that are going to revolutionize the insurance industry. Most of them promise quick and easy online or smart phone app access but none…
The ‘Dumb’ Things We Do
Let’s face it, even the best and brightest of us sometimes do dumb things and often it’s with good intentions to help a customer. But the cold, hard E&O reality…
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