Agency Management

Wouldn’t it be nice to have employees looking for more business to handle or helping to innovate to permit more work to be accomplished without the addition of staff? An…

During the soft market, most agents continued to grant salary increases and permitted their profits and personal incomes to erode each year. However, prudent agents implemented Incentive Compensation Programs (ICP)…

Courts have generally held that certificates of insurance are not contracts and, therefore, not enforceable. However, this doesn’t mean that agents are insulated from lawsuits involving certificates of insurance under…

All too often, agents are asked by third parties to sign an “agent affidavit” attesting that an insured’s insurance program complies with a contract the insured has signed with that…

We get more “Ask an Expert” questions about certificates of insurance than any other single topic…there isn’t even a close second. Most recently we were asked when should you check…

Is there any other nonrevenue generating agency activity that takes as much time and causes as much consternation as processing certificates of insurance and related documentation? Have you ever taken…

Recently we conducted teleconferences on certificates of insurance based on our white paper, “Certificates of Insurance: Issues and Answers.” Following these teleconferences, we received a number of questions which, along with “answers,”…

Some lenders are refusing to accept the current editions of the ACORD 27 and 28 and insist that agents issue the 2003 editions of these forms. There are several reasons…

Past articles in industry publications have incited many calls from anxious agency owners. The articles were, unfortunately, very misleading. Each inaccurately concluded that big agencies paid producers better than small…

One of the most common questions asked by agency owners is, “What is the average producer compensation for new and renewal business?” You may be surprised to learn that such…