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Best Practices Webinars

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The Best Practices for Agency Operations webinar series are free, fast and informative sessions, usually around 20-minutes in duration. 

Gain An Understanding of the Key Metrics

Set a Foundation with Best Practices
  • 2019 Best Practices Study Overview: Recording and handout
  • Agency Data: What to Watch And What To Be Concerned About: Recording 
  • Best Practices Study - The Top FIVE Things It Can Help In Your Agency: Recording   

Plan for Growth and the Future


Round Out Agency Efforts
  • Hacking Your Way to Higher Capacity + Productivity - Recording
  • Technology Insights - Recording
  • Navigating Unconscious Biases to Enhance Your Agency's Success - Recording
  • Agents Council for Technology Presents the Customer Experience Lifecycle Recording and handout
  • Best Practices for Interviewing - Recording and Handout

COVID-19

Best Practices Resources
The 2020 Best Practices Study Update is the latest release.







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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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