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Podcasts & PowerPoints from 2013 IIABA Special Event

Taking Your Agency and our Distribution System to the Next Level

Big “I” Fall Leadership Conference, San Antonio, September 27, 2013
The Special Event was co-hosted by ACT, Young Agents, Diversity Task Force, Big “I” Education Directors and Trusted Choice®. 

Click here to access each of the six podcasts described below.  You will note that the podcasts are listed in the reverse order on our hosting service, Podbean. 

Links to the PDFs of the PowerPoints presented in Podcast #2 and Podcast #4 are provided below.


Podcast #1:  Introduction & Overview of Special Event
Jim Armitage, Arroyo Insurance Services, Inc. and ACT Chair

Opening Comments of Session Moderators:
Mark Male, CEO, Independent Insurance Agents of Rhode Island & immediate past Chair of the Big “I” state executives’ association
Peter van Aartrijk, CEO, Aartrijk & ACT Agencies of the Future Work Group Chair

Podcast #2:  ComScore’s Research on Online Auto Insurance & its Implications for Independent Agents
Susan Engleson, Senior Director, ComScore


Podcast #3: Panel exploring Changing Consumer Expectations & Agency Strategies
Susan Engleson, Senior Director, ComScore  
Crystal Miller-Johnson, President, CEO, Associated Insurance Systems
Lisa Goth, President, Charles P. Leach Agency
Tom Bates, VP/COO, Herlong, Bates Burnett Insurance
Chuck Blondino, Marketing Director, Northwest Region, Safeco Insurance
Podcast #4: 2013 Best Practices Study Insights
Shirley Lukens, Senior Vice President, Reagan Consulting
Podcast #5: Agencies of the Future & Attracting Talented Employees Panel  
Shirley Lukens, Senior Vice President, Reagan Consulting
Bryan Bernier, Senior Account Executive, Eaton and Berube, Nashua, N.H.
Spencer Houldin, President, Ericson Insurance Services
Neal Montgomery, Director, Travelers Insurance
Stephen Moriyama, Executive Vice President, Hayward Tilton & Rolapp Insurance Associates
Podcast #6: The Future is Now Panel: Implications of Recent Industry Studies & How Carriers and the Association Can Best Support Agencies?

Quincy Branch, President/CEO, Branch Benefits Consultants, YAC committee member
Karen Bailo, General Manager, Agency Sales & Distribution, Progressive Insurance
Tom Minkler, President, Clark-Mortenson Agency, 2013-2014 Big “I” Chair
Rick Morgan, Aartrijk & consultant to ACT
Juan Padron, Partner, SafeGuard Insurance Agency, Chair IIABA Diversity Task Force
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