Skip Ribbon Commands
Skip to main content

Customer Experience

Customer Experience Lifecycle

Customer Experience Lifecycle

Pardon our dust, we are working on updates for you! Check back soon. 

What Do Customers Want From Their Independent Insurance Agents?

The Agents Council for Technology (ACT) has developed strategies to help you tap into digital technology, and enable your team to provide the service today's insurance consumers want. By creating a process with digital touchpoints throughout the insurance policy lifecycle, your team will build relationships and your clients will become champions for your agency and help you grow your business.

Six Steps of the Customer Experience Lifecycle

Explore the six phases an insurance customer travels when searching for a new product. The experts at the Big "I" Agents Council for Technology collected various resources and tips under each of these steps to help you make this journey a better experience for your clients through the use of technology as well as improve your agency’s efficiency in the process.

CX_Icon2.svgTake the CX Agency Self-Assessment

​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

Follow Us!

​Empowering Trusted Choice®
Independent Insurance Agents.