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Customer Experience

Cultivate the Customer Experience Your Clients Want

What do customers want from their independent insurance agents?  

The Agents Council for Technology (ACT) has developed strategies to help you tap into technology, and motivate your team to provide the service today's insurance consumers want. By creating a process with touchpoints throughout the insurance policy lifecycle, your team will build relationships and your clients will become champions for your agency and help you grow your business.


Download the Customer Experience Checklist here

Six Steps of the Customer Experience Lifecycle

Click each diamond to explore each step of the lifecycle

Customer Experience Lifecycle in Action


Customer Experience


​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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Independent Insurance Agents.​