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Customer Experience

Customer Experience Lifecycle Pardon our dust, we are working on updates for you! Check back soon. What Do Customers Want From Their Independent Insurance Agents? The Agents Council for Technology (ACT) has developed strategies to help you tap into digital technology, and enable your team to provide the service today's insurance consumers want. By creating a process with digital touchpoints throughout the insurance policy lifecycle, your team will build relationships and your clients will become champions for your agency and help you grow your business. Six Steps of the Customer Experience Lifecycle Explore the six phases an insurance customer travels when searching for a new product. The experts at the Big "I" Agents Council for Technology collected various resources and tips under each of these steps to help you make this journey a better experience for your clients through the use of technology as well as improve your agency’s efficiency in the process. Discover 4 Steps to Create Awareness Evaluate Make the Most of Your Digital Presence Purchase How to Make Purchasing Easy Experience How do you Build Better Experience Renew How Do You Get Ahead of Renewals? Refer How Do You Create Agency Champions? Take the CX Agency Self-Assessment
Level Up Your CX Game Customer Experience Agency Assessment Take this brief self-assessment to identify areas where your agency may need to focus attention to provide an excellent Customer Experience for your clients. Take Today	Cultivate Your CX Game Customer Experience Checklist Use this interactive checklist to track your CX progress. Download the PFD or click on the steps to see resources and tips. Download Today