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What Do Customers Want From Their Independent Insurance Agents?
The Agents Council for Technology (ACT) has developed strategies to help you tap into digital technology, and enable your team to provide the service today's insurance consumers want. By creating a process with digital touchpoints throughout the insurance policy lifecycle, your team will build relationships and your clients will become champions for your agency and help you grow your business.
4 Steps to Create Awareness
Make the Most of Your Digital Presence
How to Make Purchasing Easy
How do you Build Better Experience
How Do You Get Ahead of Renewals?
How Do You Create Agency Champions?
Take this brief self-assessment to identify areas where your agency may need to focus attention to provide an excellent Customer Experience for your clients.
Use this interactive checklist to track your CX progress. Download the PFD or click on the steps to see resources and tips.
You’ve made the choice to build your agency on independence, but that doesn’t mean you’re alone. Join the Big “I” community and let us do some of the heavy lifting so you can focus on what’s important – growing your agency.