Agency Management

Because agents work in a contract-based industry subject to many legal concepts, understanding specific legal terms is necessary.

Every insurance practitioner knows what happens when there is an ambiguity in policy language, the insured is supposed to win. But what makes a provision ambiguous? Is an ambiguity created…

I asked agents from all over the country to recount some of the strangest, most unusual, or simply irritating situations involving underwriters. Here are some of their responses.

I asked underwriters from all over the country to recount some of the strangest, most unusual, or simply irritating situations involving agents. Here are some of their responses.

When can an insurance carrier cancel a policy during the middle of the policy term? Everyone knows and can easily explain cancellation for non-payment, but that’s not the issue. The…

Insurance carriers are required to make decisions regarding which endorsements to add, which ones to remove and how best to structure the coverage to protect both the insured and the…

What does the future of insurance hold for we mere mortals? Your guess is as good as mine, but we need to imagine it. Technology and the world in general…

Ethics is a rather irrelevant CE topic. Knowing the difference between theoretical and applied ethics does not help the insured avoid a catastrophic financial loss because the agent didn’t understand…

Society decides what behavior is “right” and which actions are “wrong.” At its basest level, ethics are the result of mob mentality. Thus, individuals can only act ethically or unethically…

Insurance agency consultant Chris Burand sheds light on the fallacious opinion held by some agency owners and even some agency consultants that a bad producer is better than no producer…